Looking for an alternative to Empire CLS? Meet Sprinter Concierge.
Looking for an alternative to Empire CLS? Sprinter Concierge brings modern near-on-demand booking, a favorite-chauffeur-by-city loyalty layer, and major global event transportation for 1 to 10,000+ people — sedans, SUVs, Sprinters, coach buses and charter buses with transport managers, event managers, onsite coordinators and meet-and-greet.
What Sprinter Concierge adds vs. Empire CLS.
Empire CLS sits in the legacy chauffeur brands category. Here's what Sprinter Concierge brings that category typically doesn't.
Booking + tracking, finally
Near-on-demand reservations and real-time tracking, instead of phone-and-email-only workflows.
One company, one standard
Same Sprinter Concierge standard in every market — not the licensee-by-licensee variability of a legacy network.
Custom Sprinters + coaches
A purpose-built luxury group fleet for 1 to 10,000+ people, instead of bolting groups onto a sedan-heavy network.
Feature by feature.
Where Sprinter Concierge and Empire CLS are similar, and where they aren't. Notes mark partial-fit answers so the comparison stays honest.
| Feature | Sprinter Concierge | Empire CLS |
|---|---|---|
| Live 24/7 human Customer Care team | Yes | Yes — Phone & email |
| Favorite-chauffeur requests honored when available | Yes — When on shift | No — Varies by licensee |
| Hand-vetted, interviewed career chauffeurs | Yes | Varies by licensee |
| Modern booking tech, rider app & real-time tracking | Yes | No |
| Custom luxury Mercedes Sprinter limousines | Yes | No |
| Sedans, SUVs, Sprinters, coach & charter buses for 1 to 10,000+ | Yes — 1 to 10,000+ | Limited group capacity |
| Women-chauffeur-on-request program | Yes | No |
| One bill, worldwide | Yes | Yes |
Comparison reflects Sprinter Concierge's read of each brand's public service description. Capabilities evolve; if anything is out of date please tell us and we'll update it.
Empire CLS has a strong regional fleet and deep event-transportation experience on the East Coast, with decades of luxury chauffeured-ground work behind the brand.
Sprinter Concierge isn't a replacement for everything Empire CLS does well — it's the modern, full-stack chauffeur service for travelers who want a live human, a career chauffeur they can name, and a fleet that scales from a single sedan to 10,000+ people without switching vendors.
Real humans are the new luxury.
In a world obsessed with apps and AI, real humans are the new luxury. A live Customer Care team that picks up. A hand-vetted, interviewed, career chauffeur — with a favorite-chauffeur preference honored whenever scheduling allows. Custom Sprinters and motor coaches for 1 to 10,000+ people. A women-chauffeur-on-request program built for female travelers.
Answers, fast.
Is Sprinter Concierge a good alternative to Empire CLS?
Yes. Sprinter Concierge is built for travelers leaving Empire CLS who want a live human Customer Care team, hand-vetted career chauffeurs (with a favorite-chauffeur preference honored whenever availability allows), custom Sprinters and motor coaches for 1 to 10,000+ people, and a women-chauffeur-on-request program — all on one bill, worldwide.
How is Sprinter Concierge different from Empire CLS?
Strong regional fleet with deep event experience. Lighter on modern on-demand tech and favorite-chauffeur-by-city loyalty. Event capacity is limited compared with Sprinter Concierge's combined fleet that scales from 1 to 10,000+ people with dedicated transport managers, event managers, onsite coordinators and meet-and-greet, and there's no women-chauffeur-on-request program.
Can I request a specific chauffeur every trip?
You can set a favorite chauffeur preference and Sprinter Concierge honors it whenever scheduling allows. No chauffeur service in the world can guarantee a specific chauffeur on every booking — popular chauffeurs get booked, take days off, and rotate. When your first choice isn't available, dispatch briefs the assigned chauffeur on your preferences before pickup.
Can I request a woman chauffeur?
Yes. Sprinter Concierge runs a women-chauffeur-on-request program for female travelers, families, and corporate accounts. Note it at booking and we'll match a vetted woman chauffeur whenever one is on shift; if not, the Customer Care team tells you up front and offers alternatives.
Can Sprinter Concierge move large groups that Empire CLS typically can't?
Yes. Sprinter Concierge operates the deepest luxury group fleet in this category — custom Sprinter limousines, executive Sprinters, mini coaches, mid coaches, and full motor coaches for 1 to 10,000+ people. Same hand-vetted, career chauffeurs that drive our sedans.
Where does Sprinter Concierge operate?
Sprinter Concierge serves 600+ cities across six continents through one company, one contact, one standard, and one bill — Atlanta is our home market, with deep U.S. coverage and a vetted global network for the rest of the world.